Short Online Courses

Archiving and Records Management

Archiving and Records Management Records are in every organization. From purchasing reciepts to tax documents to communications, they need to be identified and managed properly. The method of records management that a company uses should be tailored to fit the … Continue reading

Knowledge Management

Knowledge Management The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in … Continue reading

Leadership and Influence

Leadership & Influence   They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership … Continue reading

Lean Process and Six Sigma

Lean Process And Six Sigma Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems … Continue reading

Call Center Training

Call Centre Training Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help provide those skills. This course will help your participants improve their phone skills which will make them more … Continue reading

Change Management

Change Management Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs … Continue reading

Coaching and Mentoring

Coaching and Mentoring You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This … Continue reading

Communication Strategies

Communication Strategies For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or … Continue reading

Anger Management

Anger Management Benjamin Franklin once said, ‘In this world nothing can be said to be certain, except death and taxes.’ We would add a third item to his list: anger. Controlling and limiting anger is important in every aspect of … Continue reading

Assertiveness and Self-Confidence

Assertiveness and Self-Confidence  Self-confident and assertiveness are two skills that are crucial for success in life. If you don’t feel worthy, and/or you don’t know how to express your self-worth when communicating with others, life can be very painful. These … Continue reading

Basic Bookkeeping

Basic Bookkeeping  Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! Numbers connect us all to each other in many more ways than we might imagine. Essentially, … Continue reading

Body Language Basics

Body Language Basics  Can you tell if someone is telling the truth just by looking at them? It is a skill that a lot of people do not have. Through Body Language Basics you will be given a set of … Continue reading

Budgets and Financial Reports

Budgets and Financial Reports  Money matters can be intimidating for even the smartest people. However, having a solid understanding of basic financial terms and methods is crucial to your career. When terms like ROI, EBIT, GAAP, and extrapolation join the … Continue reading

Business Succession Planning

Business Succession Planning  The loss of valuable leadership can cripple a company. Business succession planning is essentially preparing successors to take on vital leadership roles when the need arises. It is essential to the long-term survival of a company. Every … Continue reading

Business Writing

Business Writing  Writing is a key method of communication for most people, and it’s one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills … Continue reading

Customer Service

Customer Service Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by … Continue reading

Critical Thinking

Critical Thinking We live in a knowledge based society, and the more critical you think the better your knowledge will be. Critical Thinking provides you with the skills to analyze and evaluate information so that you are able to obtain … Continue reading

Skills for the Administrative Assistant

Skills for the Administrative Assistant  In this course, you will learn about the elements of a professional attitude, including dressing appropriately, developing a positive outlook, being assertive, and communicating well.You will also learn some fundamental skills for the administrative assistant, … Continue reading

Business Ethics

Business Ethics  A company’s ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability. Developing a Business Ethics program takes … Continue reading

Developing Corporate Behaviour

Developing Corporate Behavior With this workshop your participants will be able to develop a business environment that reflects a positive set of values and ethics. Aligning these characteristics with the standards of conduct is what makes a business stand out … Continue reading

Developing Creativity

Developing Creativity Children have an innate creative ability when they are born, but for some reason adults can lose it along the way. Your participants will move out of the mundane, be more curious, engage, and explore new ideas. Recognize … Continue reading

Developing New Managers

Developing New Managers Management must be effective for the success of any business. Unfortunately, it is all too easy to overlook the training and development of new managers. When you provide your managers and employees with the skills and tools … Continue reading

Collaborative Business Writing

Collaborative Business Writing Writing and communication skills have degraded with more and more people communicating through email and instant messaging. Developing writing skills is still important in the business world as is creating proper documents (such as proposals, reports, and … Continue reading

Business Etiquette

Business Etiquette This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and ‘the handshake’, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and … Continue reading

Conducting Annual Employee Reviews

Conducting Annual Employee Reviews Workshop An annual review can help you keep your employees happy, engaged, and focused.  It is human nature to want to succeed.  Giving your employees feedback on their positive and negative attributes is part of the … Continue reading

Contact Centre Training

Contact Center Training For many people, the term Contact Center relates to sales calls and telemarketers.  There are so many avenues that a contact center can be of assistance within a company that do not pertain to sales calls.  A … Continue reading

Contract Management

Contract Management It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic.  Contracts, however,  are the basis of most business relationships. If contracts are managed well, business relationship will flourish. If … Continue reading

Creating a Great Webinar

Creating a Great Webinar Webinars are a great inexpensive way to reach a large number of people. Webinars are great tools if you want to market a new or improved product, train employees, demonstrate a new task, or have a … Continue reading

Cyber Security

Cyber Security Every organization is responsible for ensuring cyber security. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase … Continue reading

Creative Problem Solving

Creative Problem Solving In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for … Continue reading

Conflict Resolution

Conflict Resolution Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants … Continue reading

Job Search Skills

Job Search Skills Searching for a job can be intimidating. How do you know what job you’re best suited for? How do you build a winning resume and cover letter? Where can you find job leads? How do you network … Continue reading

Delivering Constructive Criticism

Delivering Constructive Criticism Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action … Continue reading

Emotional Intelligence

Emotional Intelligence Emotional intelligence describes the ability to understand one’s own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concepts of Emotional Intelligence have been around since at least the 1900’s, but the … Continue reading

Employee Motivation

Employee Motivation When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come … Continue reading

Employee Onboarding

Employee Onboarding Employee Onboarding is an important and vital part of any companies hiring procedure. Hiring, training, and bringing new employees on board cost a lot of money and are major investments. Onboarding is a secure investment that will assist … Continue reading

Employee Recruitment

Employee Recruitment Many companies simply wait for talent to come to them. Simply advertising an open position and hoping that you find the right talent does not guarantee that you will find the best people for the jobs in your … Continue reading

Facilitation Skills

Facilitation Skills Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will give your participants a better understanding … Continue reading

Generation Gaps

Generation Gaps While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations … Continue reading

Interpersonal Skills

Interpersonal Skills We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Your participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve … Continue reading

Human Resource Management

Human Resource Management In recent years, tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers’ job descriptions. The sharing and diffusion of these tasks throughout the organization … Continue reading

Measuring Results From Training

Measuring Results From Training Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might … Continue reading

Media and Public Relations

Media And Public Relations In this workshop, your participants will get knowledge they need to manage effectively their image and value by forming solid networks through strategic communication planning. Effective networking is essential for day-to-day business or for those times … Continue reading

Meeting Management

Meeting Management This workshop is designed to give your participants the basic tools you need to initiate and manage their meetings. They will learn planning and leading techniques that will give then the confidence to run a meeting that will … Continue reading

Middle Manager

Middle Manager Traditionally, middle managers make up the largest managerial layer in an organization. The Middle Manager is responsible to those above them and those below them. They head a variety of departments and projects. In order for a company … Continue reading

Negotiation Skills

Negotiation Skills Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time. Through this workshop participants will be able to understand the basic types … Continue reading

Overcoming Sales Objections

Overcoming Sales Objections Experiencing a sales objection can be a disheartening event. Through this course your participants will learn how to eliminate the objection and push through to get that sale. Even the best quality services or items can be … Continue reading

Performance Management

Performance Management Performance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their … Continue reading

Presentation Skills

Presentation Skills Many studies have found that public speaking is the number one fear amongst most people, outranking flying, snakes, insects, and even death. Ironically, it is also one of the skills that can make or break a person’s career. … Continue reading

Project Management

Project Management In the past few decades, organizations have discovered something incredible: the principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success. As a result, … Continue reading

Proposal Writing

Proposal Writing A good proposal doesn’t just outline what product or service you would like to create or deliver. It does so in such a way that the reader feels it is the only logical choice. Your participants will explore … Continue reading

Public Speaking

Public Speaking According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far … Continue reading

Safety in the Workplace

Safety In The Workplace Workplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be put in place, … Continue reading

Sales Fundamentals

Sales Fundamentals Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in … Continue reading

Stress Management

Stress Management Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. Your participants will be shown how stress can be positive and … Continue reading

The Professional Supervisor

The Professional Supervisor  In this course, you will learn how to plan effectively, build a high-performing team, motivate employees, provide effective feedback, delegate, and manage conflict. You will also receive an introduction to several leadership theories. This course is available … Continue reading

Supply Chain Management

Supply Chain Management Supply Chain Management improves the coordination and relationship between Suppliers, Producers, and Customers. It must be kept at a high level of organization to be successful in today’s global economy. Goods and services are now pieced together … Continue reading

Talent Management

Talent Management Talent Management is an investment. Every company wants to have the best and brightest employees, and with Talent Management that can be achieved. The item that usually accounts for the highest cost for a company is its work … Continue reading

Teamwork and Team Building

Teamwork & Team Building For most of us, teamwork is a part of everyday life. Whether it’s at home, in the community, or at work, we are often expected to be a functional part of a performing team. Having a … Continue reading

Time Management

Time Management Personal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to … Continue reading

Train the Trainer

Train the Trainer Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job, you’ll want to be prepared for the training that you do. Your … Continue reading

Workplace Diversity

Workplace Diversity With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. Your participants will be able to use strategies for removing barriers and stereotypes, and to encourage diversity in the workplace … Continue reading

Workplace Harassment

Workplace Harassment Harassment can be based on a variety of factors that differ from the one doing the harassment, such as race, sex, and disability. Experiencing uncomfortable situations in the workplace may be more than an offense against an individual. … Continue reading

Workplace Violence

Workplace Violence Workplace harassment is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment … Continue reading

Work-Life Balance

Work-Life Balance Having a balance between work and home life can be a challenge. With this challenge come great rewards when it is done successfully. By balancing a career with home life it will provide benefits in each environment. You … Continue reading

Attention Management

Attention Management  A distracted employee is a less effective employee. Employees who do not pay attention to their work can waste valuable time and make careless mistakes. Your participants will be more efficient at their job, make fewer mistakes, and … Continue reading

Office Politics for Managers

Office Politics for Managers You have likely experienced some form of Office Politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can … Continue reading

Personal Productivity

Personal Productivity At the end of this course, participants should be able to: • Set and evaluate SMART goals • Use routines to maximise their productivity • Use scheduling tools to make the most of their time • Stay on … Continue reading

Civility in the Workplace

Civility In The Workplace While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both … Continue reading

Appreciative Inquiry

Appreciative Inquiry Organizations can be thought of as living beings made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning people will be directed to … Continue reading

Being a Likeable Boss

Becoming a more likeable boss can sometimes be a difficult process to describe. It can be one characteristic that facilitates great communication and great employee relationships. It can be the special way that you show confidence in among your team. … Continue reading

Business Acumen

Through our Business Acumen workshop your participants will improve their judgment and decisiveness skills. Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. … Continue reading

Coaching Sales People

This course is available on the SCBM CPD Scheme Course Fee: £45 + VAT Mode of Study: Online Intake Dates: Open enrolment This course is available throughout the year. Duration: 5 hours The course runs for about 5 Hours, however, students will have up to … Continue reading

Collaborative Business Writing

This course is available on the SCBM CPD Scheme Course Fee: £45 + VAT Mode of Study: Online Intake Dates: Open enrolment This course is available throughout the year. Duration: 5 hours The course runs for about 5 Hours, however, students will have up to … Continue reading

Conducting Annual Employee Reviews

This course is available on the SCBM CPD Scheme Course Fee: £45 + VAT Mode of Study: Online Intake Dates: Open enrolment This course is available throughout the year. Duration: 5 hours The course runs for about 5 Hours, however, students will have up to … Continue reading

Digital Citizenship

Digital Citizenship Our Digital Citizenship course will give your participants the guidance needed in the ever changing digital world. As our lives are lived more and more online we all need to translate our social skills into the virtual world. … Continue reading

Employee Recognition

Employee Recognition Recognizing employees through various recognition programs is a fantastic investment. Being appreciated is a basic human feeling and reaps great rewards. Praise and recognition are essential to an outstanding workplace and its employees. Through our Employee Recognition workshop … Continue reading

Employee Termination Processes

Employee Termination Processes Having to fire an employee is never an easy task.  Sometimes, despite attempts of open communication and encouraging performance, an employee will need to be terminated from the company.  One of the hardest aspects of preparing to … Continue reading

Entrepreneurship

Entrepreneurship Would you to be your own boss? Have you ever dreamed of starting your own business? Don’t know what to do about your great business idea? If you have ever thought about these situations then you need our entrepreneurship … Continue reading

Event Planning

Event Planning Successful event planning starts with possessing good communication skills, being highly organized, and having the ability to follow up with vendors until completion. Preparation before, during, and after is crucial in helping reach your desired objectives. With our … Continue reading

Goal Setting and Getting Things Done

Goal Setting and Getting Things Done Goal Setting is one of the most basic and essential skills someone can develop. What makes a good goal? We touch on goal characteristics, time management, making a to do list, and what to … Continue reading

Handling a Difficult Customer

Handling a Challenging Customer Customer service is a necessary position in the job world today.  It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, … Continue reading

Health and Wellness at Work

Health and Wellness at Work A healthy employee is a happy and productive employee, and that is a goal for every organization. Through our Health and Wellness at Work program your participants will experience the benefits of a healthier lifestyle … Continue reading

Hiring Strategies

Hiring Strategies Successful companies are made up of great employees, so why not hire great employees? Hiring and training employees is an expensive venture. Be sure to hire the right person for the right position. Hiring the right person is … Continue reading

Improving Mindfulness

Improving Mindfulness Mindfulness is a term that is frequently used but rarely defined. Practicing true mindfulness encourages living in the present while it addresses the danger of distorted thinking, Staying in tune both mentally and emotionally improves perspective to enhance … Continue reading

Improving Self Awareness

Increasing Self Awareness Self awareness is an important part of everyday life. It transfers over to your personal, social, physical and work life. It can help one gain a better understanding of themselves, and how to live a better, more … Continue reading

Increasing Your Happiness

Increasing Your Happiness Increasing ones happiness can be done through the power of positive thinking. That is one skill that this work shop will touch on to teach your participants how to be happier. Happiness will spread throughout your organization, … Continue reading

Internet Marketing Fundamentals

Internet Marketing Fundamentals Marketing has changed dramatically over the last decade. Marketing is all about communicating, and the Internet has completely changed the way people communicate. The Internet is a marketer’s dream come true, especially with Social Media, as you … Continue reading

Life Coaching Essentials

Life Coaching Essentials Many people often mistake a life coach for a mental health professional, such as a psychiatrist or a therapist. This misconception often leads people to believe they do not need a life coach since they feel as … Continue reading

Manager Management

Manager Management With this course you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be … Continue reading

Managing Personal Finances

Managing Personal Finances There are millions of American citizens struggling with debt.  A lot of debt can be alleviated if you have the right tools.  This workshop will provide you with the tools you need to reduce or eliminate debt, … Continue reading

Managing Workplace Anxiety

Managing Workplace Anxiety The workplace is one of the leading locations where people experience stress and anxiety. Every employee will encounter it sometime during their career. Everyone should be aware of the signs of anxiety and the tools needed to … Continue reading

Motivating Your Sales Team

Motivating Your Sales Team Everyone can always use some inspiration and motivation. This workshop will help your participant’s target the unique ways each team member is motivated. Finding the right incentive for each member of your sales team is important … Continue reading

Multilevel Marketing

Multi-Level Marketing Multi-level marketing, also known as MLM, is a business marketing strategy that many companies use in order to encourage current agents to perform while at the same time growing the team by recruiting and training new agents.  This … Continue reading

Networking Outside the Company

Networking (Outside the Company) Networking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically:  the cultivation of productive relationships for employment or business”. These and other events can become more easily … Continue reading

Networking Inside the Company

The Power of Networking (Within the Company) Networking has become a crucial part of the world today. Most people are aware of external networking and primarily focus on that. It is important to pay extra attention to internal networking, or … Continue reading

Personal Branding

Personal Branding Personal Branding is identifying your assets, characteristics, strengths, and skills as an individual. Understanding Personal Branding will provide advantages in your participant’s personal and professional lives. Branding is a mix of how you present yourself and how others … Continue reading

Millennial Onboarding

Millennial Onboarding Onboarding new employees is a secure investment that will assist newly hired employees in developing their skills, knowledge, and value within the company. It will help match the technically skilled Millennial workforce with new and emerging needs of … Continue reading

Risk Assessment and Management

Risk Assessment and Management It is not possible to control or manage 100% of risk, but knowing what do before, during, and after an event will mitigate the damage and harm. Identifying potential hazards and risks and making it part … Continue reading

Social Intelligence

Social Intelligence Social Intelligence is about understanding your environment and having a positive influence. Your participants will become more confident in their social situations by learning how to express and interrupt social cues. They will create positive connections and increase … Continue reading

Social Learning

Social Learning Social Learning is an effective way to train your employees through modeling positive behaviors. It is a great way to promote cohesion and involvement as it builds a culture of learning. Your participants will learn the best way … Continue reading

Social Media in the Workplace

Social Media in the Workplace We are being flooded with Social Media invitations and updates. Web-based communication icons like Twitter, Facebook, YouTube, and LinkedIn are dominating the way we interact with each other. People are feeling the need to be … Continue reading

Taking Initiative

Seeing and Taking Initiative Taking the initiative is a crucial step in moving forward in our professional and personal lives. By showing initiative, it reflects us in a positive light to others as well as builds our own self-esteem. If … Continue reading

Team Building for Managers

Team Building For Managers Team building is an important part of the work experience. It is not only applicable to your work life, but also transfers over to your personal and social life. When working with a team, it is … Continue reading

Telephone Ettiquette

Telephone Etiquette The meaning of Telephone Etiquette can sometimes be difficult to describe.  It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence … Continue reading

Top Ten Sales Secrets

Top 10 Sales Secrets No one is born a sales person.  No one has a special gift that makes customers buy products/services.  Everyone can however, learn how to sell successfully.  By learning to communicate with customers, build lead lists, and … Continue reading

Trade Show Staff Training

Trade Show Staff Training Deciding to attend a trade show is a large investment for any company. Preparation is essential: It’s better not to go to a trade show than to go unprepared. Every person in your booth is an … Continue reading

Virtual Team Building and Management

Virtual Team Building and Management There are an estimated one billion virtual workers in 2012, and the number is expected to continue climbing well into the future. With a global workforce you are provided with a cost effective and talented … Continue reading

Women in Leadership

Women in Leadership In the United States today, women make up half of the workforce. Unfortunately for women, their male colleagues are promoted at a much higher rate. Women offer great work ethnics, and bring something different from men to … Continue reading

Ten Soft Skills You Need

  This course is available on the SCBM CPD Scheme Course Fee: £45 + VAT Mode of Study: Online Intake Dates: Open enrolment This course is available throughout the year. Duration: 5 hours The course runs for about 5 Hours, however, students will have up … Continue reading

Telework and Telecommuting

Telework and Telecommuting Working in a home office requires a unique set of skills. Teleworkers or virtual employees have additional challenges created by not being in a centralized office. Communication issues alone make it a challenging job, and recognizing these … Continue reading

Servant Leadership

Servant Leadership Servant leadership can seem like a contradicting term, but it is becoming a very popular tool in many businesses.Servant leadership is a philosophy that involves focusing on others (i.e. your employees), and focus on their success, and in … Continue reading

High Performance Teams Inside the Company

High Performance Teams (Non-remote Workers) High Performance Teams (Non-remote Workers) are organizations, teams or groups working inside an office environment that are focused on achieving the same goals. With our High Performance Teams (Non -remote Workers) workshop, your participants will … Continue reading

High Performance Teams: Remote Workforce

High Performance Teams (Remote Workforce) High Performance Teams (Remote Workforce) are organizations, teams or groups working in a virtual environment that are focused on achieving the same goals. Bringing team members together through a virtual environment can be a challenge … Continue reading

Organisational Skills

Organizational Skills Developing good Organizational Skill is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of your participants professional and personal lives. Throughout this workshop your … Continue reading

Developing a Lunch and Learn

Developing a Lunch and Learn Crating a Lunch and Learn session is a low cost training option. It is a great way to introduce a topic or give a small demonstration on a new product or service. Your participants will … Continue reading

Executive and Personal Assistants

Executive and Personal Assistants Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a … Continue reading

Marketing Basics

Marketing Basics Marketing is an essential element for every business. It can be that one missing piece of the puzzle, and when it fits the big picture is revealed. Your participants will be given an introduction to marketing and its … Continue reading

M-Learning Essentials

mLearning Mobile learning, or mLearning, is defined as the delivery of learning, education or training on mobile devices, such as mobile phones, tablets, laptops or PDAs.  MLearning allows training and support to be taken anywhere, making it flexible and convenient … Continue reading

Administrative Office Procedures

Administrative Office Procedures Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative officea priority, you will … Continue reading

Administrative Support

Administrative Support Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person … Continue reading

Adult Learning - Mental Skills

Adult Learning – Mental Skills Bloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well. In this manual, we will pay attention to the cognitive domain. This is the … Continue reading

Adult Learning - Physical Skills

Adult Learning – Physical Skills Bloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well. In this manual, we will pay attention to the psychomotor domain. This is the … Continue reading