Call Center Training

Call Center Training Call centre training - sales and customer service training for call centre agents

In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customise.

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This course is available on the SCBM CPD Scheme

Course Fee: £45 + VAT

Mode of Study: Online

Intake Dates: Open enrolment

This course is available throughout the year.

Duration: 5 hours

The course runs for about 5 Hours, however, students will have up to one month’s access to the course module.

Entry Requirements:

There are no formal entry requirements for this course.

You must be at least 18 years old and have an appropriate standard of English to enable you to access relevant resources and complete the unit assessment.

Assessment

The course is assessed through multiple choice questions and short case studies with a pass mark of 75%.  If you don’t pass the first time, don’t worry! You can take the assessments as many times as you need with no extra charge.

What will you receive?

Upon completion of this course you will be awarded a certificate of training by Stratford College of Business and Management.

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