By the end of this course, participants will be able to:
- Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
- Understand the costs of incivility, as well as the rewards of civility, within the workplace.
- Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
- Learn the basic styles of conflict resolution and identify the style most appropriate for managing particular conflicts in the workplace.
This course is available on the SCBM CPD Scheme
Course Fee: £45 + VAT
Mode of Study: Online
Intake Dates: Open enrolment
This course is available throughout the year.
Duration: 5 hours
The course runs for about 5 Hours, however, students will have up to one month’s access to the course module.
There are no formal entry requirements for this course.
You must be at least 18 years old and have an appropriate standard of English to enable you to access relevant resources and complete the unit assessment.
The course is assessed through multiple choice questions and short case studies with a pass mark of 75%. If you don’t pass the first time, don’t worry! You can take the assessments as many times as you need with no extra charge.
What will you receive?
Upon completion of this course you will be awarded a certificate of training by Stratford College of Business and Management.