Complaints Handling Awareness

Complaints Handling Awareness

£25 (incl VAT)

This course has been designed to ensure that you understand complaints handling and are aware of these main points covered:

- Explain the nature of complaints
- List and describe the different types of complaints
- List different complainers and how to communicate with them
- Describe ways to resolve complaints using the LAST sequence
- Explain the process for documenting complaints and giving feedback
- Describe ways to build customer loyalty through effective complaint handling